Developing Key Performance Indicators (KPIs) for business leadership team
Results delivered:
"Full-loaded" KPI dashboard that helped business unit leaders improve success-rate in deal-closures,
productivity and profit margins through:
More effective resource allocation
Improved targeting of prospective customers
Process steps/ methodology:
Reviewed overall business objectives
Identified key value drivers for the business
Analysed organisation processes and outcomes
Evaluated variations and sensitivities
Highlighted dependencies and optionalities
Mapped organisational processes to roles and levers
Analysed historical data to validate impact of levers on business performance; disparities, if any, were recorded and reconciled
Defined KPI for each key role
Balanced portfolio of "input" and "output" KPIs for each role
Outlined clear process for each KPI including data-capture responsibility & methodology, reporting frequency & format, review responsibilities, benchmark standards, follow-up decisions and actions
Aligned with existing performance evaluation systems and incentives
Provided framework to review and refine benchmark standards at regular intervals
Led rollout initiative
Conducted training workshops
Executed special campaigns
Incorporated KPIs into established reporting systems for key internal and external stakeholders
